PAYMENT BY POST: You can order and pay in GB pounds only to Lizzie Hall, 38 Heol St. Denys, Lisvane, Cardiff, CF14 0RU. Your order will be sent once payment has cleared. If you have any queries or problems, please get in touch via our Contact Form or by telephone on 02920 755777.
PAYMENT ONLINE: You can now order online safely and securely using Paypal or any major credit or debit card.
PRIVACY POLICY We have a strict privacy policy and guarantee the safety and privacy of your details.
POSTAGE AND PACKAGE CHARGES: Details of our charges for postage and packaging are listed on our Shop Pages.
DELIVERY: All canvas wrapped paintings will be bubble wrapped with an outer package of corrugated cardboard for protection. Prints are placed into a protective tube.
Dispatch times: Each picture is made up individually for each customer. This takes a little time as each has to be printed out, treated with protective varnish, left to dry for 12 hours and then stretched around wooden bars. We try to get out orders out as soon as we can. However, we would ask you to allow us 7 days from the date of payment.
Delivery times: Once dispatched, delivery times are as f olllows:
UK - free ( Royal Mail or courier, depending on the size of the order. Items will be sent by 1st class or next day from date of readiness if by courier.)
Europe - please contact us as this depends on weight and destination. Delivery should be 7 -10 days. (However, this may take up to 28 days, depending on your local post processor.)
International - please contact us as this depends on weight and destination. Delivery should be 24-28 days. (However, this may takeup to 60 days, depending on your local post processor.)
INSURANCE: We shall arrange insurance against loss or damage as a matter of course for our Orignal Paintings. If you would like your giclee print insured, please contact us.
RETURNS: If you are not completely delighted with your purchase, you may return it in perfect condition, in its original packaging within 10 days of purchase. Should you do this, we shall refund you, making a deduction for the postage charges. If you do return a painting to us, we would strongly urge you to obtain proof of posting and/or insurance.
Dispatch times: Each picture is made up individually for each customer. This takes a little time as each has to be printed out, treated with protective varnish, left to dry for 12 hours and then stretched around wooden bars. We try to get out orders out as soon as we can. However, we would ask you to allow us 7 days from the date of payment.
Delivery times: Once dispatched, delivery times are as f olllows:
UK - free ( Royal Mail or courier, depending on the size of the order. Items will be sent by 1st class or next day from date of readiness if by courier.)
Europe - please contact us as this depends on weight and destination. Delivery should be 7 -10 days. (However, this may take up to 28 days, depending on your local post processor.)
International - please contact us as this depends on weight and destination. Delivery should be 24-28 days. (However, this may takeup to 60 days, depending on your local post processor.)
INSURANCE: We shall arrange insurance against loss or damage as a matter of course for our Orignal Paintings. If you would like your giclee print insured, please contact us.
RETURNS: If you are not completely delighted with your purchase, you may return it in perfect condition, in its original packaging within 10 days of purchase. Should you do this, we shall refund you, making a deduction for the postage charges. If you do return a painting to us, we would strongly urge you to obtain proof of posting and/or insurance.