Damage.   It is important to us that your picture reaches you in perfect condition.  Each picture is well wrapped to ensure it's safe transportation and, to date, we have never had a picture damaged in transit.  However, in the event of damage or imperfection, we would ask you to tell us about it immediately.  

Disatisfaction.  We know that ordering from the web is more tricky than buying in person becasue you cannot actually inspect the item you are buying.   You have a statutory right to return your picture within 14 days when you buy online.  You do not reason to return it.   If this is the case, we would happily refund you in full, deducting only postage.   Should you do this, we would ask you to retain proof of postage.  

postal charges

At the moment, we are experimenting with charging postal using a percentage based on the amount of money that is spent.  We have put our postal settings in favour of the buyer so that we bear a proportion of the cost and this tends to work out fairly for our customers.    However, it can work out less fairly if somebody buys a large number of paper prints which are very lightweight.  If somebody is overcharged for postage because they are buying numerous paper prints at the same time, we always refund them the difference as a matter of course.



despatch times

Nearly all of our pictures are already made up and in stock.    If your pictures is not in stock, we shall e-mail you to tell you that there will be a delay, which is usually about seven days to ten days.    The vast majority of our orders are despatched within two to three working days.    

We never post pictures on a Saturday because we don't like them sitting around in the postal service on non-working days.   Once they leave us, we like them to travel to you as quickly as possible.

Once despatched, delivery is by first class post to all desinations.    

Royal Mail - delivery by royal mail usually takes one day but next day deleivery is not guaranteed.

Europe - This depends very much upon the destination.   Delivery should be about five to ten days.  

International - Delivery should be about fifteen to twently eight days.     


If you painting is an original painting, we shall arrange insurance prior to sending.   We do not insure our prints.

payment methods


Nochex.    You can pay online using your debit or credit card.   You do not have to have a Nochex account to pay by Nochex.   This is very safe and secure and we never see your card details.

Paypal.     You can pay by using Paypal, although you will need a Paypal account if you pay in this way.   This is also a very safe and secure way to pay and we never see your card details.


You can order and pay in in GB pounds only to Lizzie Hall, 38 Heol St. Denys, Lisvane, Cardiff, CF14 0RU.  Your order will be sent once payment has cleared.


Sometimes customers ask us to take their payment over the phone.    We are also happy to take payment this way.    We never keep details of your debit or credit cards.    If you do choose to pay in this way, please ask to speak to me, Lizzie only.